By: Kathy Benson and K.C. Hopson
For many associations, the annual meeting is the organization’s top revenue source. For this bottom-line reason, planners and evaluators of this event need to be able to mine smarter and more actionable insights from attendee registration data and post-event evaluations.
Evaluation of the annual meeting is an opportunity to engage with members and prospects and learn more about them and their needs. Planners and evaluators need to look at it from a strategic standpoint to gain more insight and inform their organizational strategy. By asking the right questions, there is an invaluable opportunity to learn more about what motivates members to attend the annual meeting, dig into deeper questions about content, and, strategically, lay out a road map for where the organization is heading in the future.
There is much value to be gained through an integrated, analytical, end-to-end event approach. By tagging the member’s profile—job title, demographic information, and other valuable data entered at the time of registration—with specific session evaluations, evaluators will gain more attendee insights, including why attendees came and what information they are taking back to their organizations. If we are truly going to pursue “member engagement,” which is a critical priority for the majority of associations we work with, then we need to understand the value proposition of the annual meeting from the attendee perspective.
- 1. Determine the critical attendee information that needs to be collected. Our advice is to step back and revisit your data requirements. It’s important to know the four or five most important demographic characteristics that contribute to a better understanding of annual meeting attendees and, in the long run, help the organization make informed decisions about what is important to them.
- 2. Design registration forms and post-event evaluations. A mobile or online registration tool should be used to aggregate and break down demographics and other important data on attendees to help organizers of the annual meeting better understand the makeup of attendees. For post-event surveys, completion rates are higher and data is more accurate with mobile apps because attendees can more easily fill them out on-site at the meeting. Remember that response rates are always better with a captive audience of meeting attendees, and the data is more immediate.
- 3. Collect attendee data prior to the annual meeting. Our advice is to come up with four or five well-thought-out questions in a mobile or online registration form. It’s also a good idea to make completion of attendee data a required part of the registration process. But, to keep the registration process from becoming burdensome (and a source of negative feedback), keep the number of attendee data questions to no more than five.
- 4. Launch the session evaluations. To ensure a high response rate, use a mobile app and ask no more than four or five key questions about the speaker and session content. Make sure registration demographics are automatically united with session-evaluation responses. Tying this data together can reveal why a particular group of attendees was responsive to a particular speaker and found (or did not find) value in the session content. Plus, when demographic data is already captured during the registration process and integrated with session evaluations, it helps minimize the number of questions on the session-evaluation form.
- 5. Analyze the data. Outcomes of the annual meeting should be quantified, high-level insights extracted and key trends identified by professional analysts. The outcome of this process is a set of actionable recommendations for improving the next annual meeting. When it comes to determining what is required to make future annual meetings “must-attend” events, many associations find it makes sense to go the external route with independent, third-party researchers versus asking overworked staff members who return to their desks, find themselves behind in their daily tasks, and have little time to analyze the results.
Associations make a tremendous investment, of both time and money, in their annual meetings. At the same time, it is increasingly difficult to attract attendees who must, due to financial and time constraints, justify the expenditure in terms of travel costs, time, and registration fees. Because of these factors, the organization needs to know what worked and what didn’t work so it can improve on next year’s event to give attendees more of what they want, get better attendance, and maximize this all-important revenue stream.
In the long run, an integrated, end-to-end annual meeting data collection and analytics solution will not only deliver more value but also provide the insights needed to make bigger strategic decisions about the future direction of the organization.
Originally Published on ASAE Resources Online
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